FIELD SERVICE TECH
Job Type: Direct Hire, FTE
Provide onsite IT support for business customers including installation, upgrades and repair (desktops, laptops, printers, switches, routers, IP cameras, wireless access points, etc.)
Follow onboarding procedure for new clients including renaming networked computers, setup of networked Multi-Function printers/copiers/scanners/fax devices, changing IP configuration, updating shared folders and applying proper security settings, installation of remote management and monitoring applications and associated security client software
Understanding of structured cabling techniques, ability to run Cat5 & 6 cable and punch down cable at the patch panel & workstation outlets
Respond to daily customer needs as assigned by internal technical support team
Thoroughly communicate with business customers to insure that all required repairs or product installations have been completed to their satisfaction
Update internal ticket tracking systems and customer data systems with all necessary information regarding work performed and status
Very detail oriented
Other responsibilities as assigned
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a
manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation
-Ability to travel locally and work outside of normal office hours as needed.
-At least 6 years’ experience with servicing/repairing IT, network, routers,
switches, desktop/laptop troubleshooting, IP cameras, wireless access points, etc.
-Excellent communication skills and customer service skills
-Bachelors Degree preferred. 4 years’ experience in lieu of degree accepted.