FIELD SERVICE TECH

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Job Type: Direct Hire, FTE 

Job Location: Orlando, FL

Job Responsibilities 
  • Provide onsite IT support for business customers including installation, upgrades and repair (desktops, laptops, printers, switches, routers, IP cameras, wireless access points, etc.) 

  • Follow onboarding procedure for new clients including renaming networked computers, setup of networked Multi-Function printers/copiers/scanners/fax devices, changing IP configuration, updating shared folders and applying proper security settings, installation of remote management and monitoring applications and associated security client software 

  • Understanding of structured cabling techniques, ability to run Cat5 & 6 cable and punch down cable at the patch panel & workstation outlets 

  • Respond to daily customer needs as assigned by internal technical support team 

  • Thoroughly communicate with business customers to insure that all required repairs or product installations have been completed to their satisfaction  

  • Update internal ticket tracking systems and customer data systems with all necessary information regarding work performed and status 

  • Very detail oriented 

  • Other responsibilities as assigned 

Organizational Responsibilities 

  • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a  

manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation 

Qualifications  

-Ability to travel locally and work outside of normal office hours as needed. 

-At least 6 years’ experience with servicing/repairing IT, network, routers,  

switches, desktop/laptop troubleshooting, IP cameras, wireless access points, etc. 

-Excellent communication skills and customer service skills 

-Bachelors Degree preferred. 4 years’ experience in lieu of degree accepted.

 

Location: Orlando, FL
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